Americans with Disabilities Act (ADA)

The Americans with Disabilities Act (ADA) was signed into law in 1990. It:
Protects the rights of all people without regard to their physical and/or cognitive disabilities.
States that all persons have a right to use available public transportation.
Requires that those not able to independently ride public buses be provided with an equivalent,corresponding service for their transportation needs within the established service area.
This corresponding service is called Paratransit. Paratransit service is provided to persons who, because of their disabilities, are unable to independently travel on the public transit system.

Each day, thousands of people choose RTA as a convenient, economical way to get around Greater Cleveland. Services for riders with disabilities include:

RTA buses with the universal “wheelchair symbol” on the front, complete with wheelchair lifts or ramps to help people board buses safely and easily.
A bus fleet that is totally accessible.
ADA-accessible Rapid Transit stations, to help passengers safely ride RTA trains.
If you need more assistance than the standard RTA service offers, you may be eligible for ADA certification to travel on specially equipped Paratransit vehicles.

Paratransit certification process

Are you eligible for ADA certification?
Service eligibility
Obtaining an application
Completing the application
Functional testing
Appealing the decision

http://www.riderta.com/sites/default/files/pdf/forms/paratransit/paratransit_app_72-987.pdf
an application for services